Terms of Service

You must be at least 18 years old and able to enter into a binding agreement to use Baro. If you use Baro for a business or organization, you represent that you have authority to accept these Terms on its behalf.

You must provide accurate account and business information, keep your credentials secure, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account and for the people you authorize to use it.

Baro connects to supported business inboxes, identifies eligible customer inquiries, assists with responses, organizes conversations, qualifies leads, and notifies business users when attention is needed. Available features may depend on your plan, connected provider, settings, and stage of product availability.

You may use Baro only for lawful business purposes. You may not use it to send spam or unlawful, deceptive, harassing, discriminatory, infringing, or abusive content; interfere with or reverse engineer the service; bypass security or usage limits; access another person’s account or data without permission; or use Baro in a way that violates applicable law or a connected provider’s terms.

When you connect Gmail or Outlook, you authorize Baro to access and act on the selected inbox as needed to provide the features you enable. You are responsible for obtaining any permissions and providing any notices required for Baro to process business and customer communications.

You can disconnect an inbox or revoke provider access. Provider outages, API limits, permission changes, or account restrictions may delay or prevent synchronization and message delivery. Baro does not control Google, Microsoft, or other third-party email services.

Baro may classify inquiries, generate drafts, send eligible responses, ask useful follow-up questions, summarize conversations, rate leads, recommend next actions, and hand conversations to you based on your selected response mode and the business information available to Baro.

Artificial-intelligence output may be incomplete, inaccurate, or inappropriate for a particular situation. You remain responsible for your business communications and decisions. You should review drafts before approval and monitor automatically handled conversations. Do not configure Baro to make promises, provide regulated professional advice, or communicate information you are not authorized to provide.

Approving an AI draft authorizes Baro to send the approved text through the connected email provider. Choosing automatic assistance authorizes Baro to send eligible messages without individual approval until you change the setting, take over the conversation, disconnect the inbox, or Baro hands the conversation to you.

You can take over supported conversations, send manual replies, change lead information, and close or delete supported records. A Baro handoff means the conversation needs your attention; it does not guarantee that a notification will be delivered or seen.

Baro is not a party to agreements between you and your customers. You are solely responsible for services or products you offer, pricing, estimates, scheduling, fulfillment, refunds, taxes, licenses, permits, insurance, safety, customer disputes, and compliance with laws that apply to your business.

Baro does not guarantee that an inquiry or lead is authentic, safe, profitable, available, or likely to become a customer. Lead temperatures, summaries, qualification details, and recommended actions are organizational aids and should not replace your judgment.

You retain ownership of business information, email content, customer records, and other content you provide or connect to Baro. You grant Baro a limited, worldwide license to host, copy, process, transmit, display, and create service-related outputs from that content solely as needed to operate, secure, support, and improve the service.

You represent that you have the rights and permissions needed for content and personal information you provide to Baro. You are responsible for the accuracy of business claims, including claims about services, qualifications, availability, pricing, guarantees, and policies.

Current pricing, billing periods, included features, and applicable limits are shown before purchase. By starting a paid subscription, you authorize Baro and its payment provider to charge the payment method associated with your account on a recurring basis until cancellation.

You may cancel through the available account or billing controls. Cancellation takes effect at the end of the current paid period unless otherwise stated. Except where required by law or expressly stated at purchase, fees already paid are non-refundable. We may change prices for future billing periods with reasonable advance notice.

Deleting your Baro account applies the same cancel-at-period-end policy to an active subscription. Account deletion does not create a refund, and the payment provider may retain billing and transaction records as required for payment processing, fraud prevention, dispute resolution, and legal compliance.

Baro may offer beta, preview, or early-access features. These features may be incomplete, change without notice, contain errors, or be discontinued. You should not rely on beta features for emergency, safety-critical, or legally required communications.

Baro relies on third-party services for functions such as email access and delivery, infrastructure, authentication, artificial intelligence, analytics, notifications, and payments. Your use of those services may also be governed by their terms and privacy policies. Baro is not responsible for third-party services or for events outside our reasonable control.

We may update, limit, suspend, or discontinue any part of Baro. We aim to provide a reliable service but do not guarantee uninterrupted, secure, or error-free operation or delivery of any particular email, notification, lead, or AI response.

You may stop using Baro at any time and may permanently delete your account through Account Settings in the mobile or web application. We may suspend or terminate access if you violate these Terms, fail to pay applicable fees, create security or legal risk, misuse connected providers, or use the service in a way that may harm Baro, our users, customers, or third parties.

To the fullest extent permitted by law, Baro is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and do not warrant that Baro’s outputs, classifications, recommendations, or delivery status will be accurate or complete.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

To the fullest extent permitted by law, Baro and its owners, affiliates, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, business, goodwill, or data; or losses arising from customer communications, AI output, missed or delayed messages or notifications, third-party services, or decisions made using Baro.

To the fullest extent permitted by law, Baro’s total liability for all claims arising out of or relating to the service or these Terms will not exceed the greater of the amount you paid to Baro during the three months before the event giving rise to the claim or 100 U.S. dollars. These limitations do not apply where prohibited by law.

These Terms and any dispute concerning Baro are governed by applicable United States law, without regard to conflict-of-law principles. Before filing a formal claim, you agree to contact us and make a good-faith effort to resolve the dispute informally. Any mandatory rights or venue protections provided by applicable law remain unaffected.

We may update these Terms as Baro changes. We will post the revised Terms here and update the effective date. When required, we will provide additional notice. Continued use after revised Terms take effect constitutes acceptance where permitted by law.